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Kellands plant sales partners with CLEAN for comfortable and durable workwear
How it all began
The company has been committed to providing high-quality
agricultural and construction machinery with excellent customer service since
1858. More than 150 years later, Kellands now represents some of the world's
largest equipment manufacturers. These include Develon, Mecalac, Merlo, Avant,
and others, with Kellands taking full responsibility for all sales, parts,
service, and warranty work. Their geographical footprint is extensive, covering
the entire South West of the UK, and more recently, they have expanded further
afield to cover Hampshire, East Sussex, West Sussex, Isle of White, Greater
London, Surrey, Kent, Middlesex, Berkshire, Oxfordshire, Buckinghamshire,
Bedfordshire, Hertfordshire and Essex. Andy, representing Kellands, was
recently presented an award for best Mini Excavator sales in Europe at the
Develon European Dealer Conference in Valencia, Spain.
A responsible employer
Professional advice from the sales team and engineers is
always available to assist with plant and machinery sales, leveraging in-depth
product knowledge and expert customer relationship skills. When delving deeper
into customer requirements, modifications to 'Off-the-shelf' equipment are
often discovered. For this reason, the business developed its workshop
capability with modern fabricating facilities, focusing primarily on plant and
machinery modifications, repairs, and fabrication. This is a working environment
where employees are exposed to multiple health and safety hazards and need to
wear the correct personal protective equipment (PPE) to mitigate the risks
presented by hot work operations such as welding, cutting, soldering and
activities that involve using open flames, hot surfaces and extreme heat.
Sourcing the correct workwear garments was imperative. This
process had to be undertaken carefully, considering the engineers'
requirements. The garments had to match the business's challenging work
environments, protect people from heat and flame, and present the company
professionally when the engineers visit customers on and off-site.
The Challenge
Andy manages a team of 16 engineers. It was important to
Andy and the team that the industrial garments they used were comfortable and
looked the part. Field engineers are often sent out to service plant machinery
and equipment. Looking presentable in mechanic work clothes while doing the job
is just as important as delivering the class of service to be expected from
Kellands.
Unfortunately, the company did not have the best experience
with their previous workwear suppliers. The workshop engineers would often
point out that the quality of the clothing would deteriorate with time,
resulting in tatty looking uniforms and faded colours. These issues were
compounded by poor garment repairs - not only were the repairs of poor quality
putting workers at risk they were also unsightly.
The Solution
Once the decision to change was made, Andy was faced with
the challenge of finding a new supplier that they could trust to meet all their
exacting requirements. Andy was searching for a supplier who could not only
meet their promises but also match his expectations with their customer
support. Andy was immediately put at ease by CLEAN's prompt response and
willingness to be flexible. It was clear that he was in capable hands, and he
knew that he could trust them to take care of his needs.
CLEAN now provides freshly laundered Hi-Visibility Fire
Retardant Contrast Coveralls to the company's engineers on a regular and
reliable weekly schedule. The flame retardant workwear garments comply with EN
ISO 11612 clothing standards to protect against heat and flame and the EN ISO
20471 high visibility standards, which means they can visually sign the user's
presence. Engineers often encounter maintenance and alteration tasks in
hard-to-reach places which in the past could lead to scratches on new machinery
due to abrasive clothing. The CLEAN sales representative specified garments
with concealed poppers instead of exposed metal zippers to stop this from
happening.
Onboarding the right way
Changing to a new supplier is not always easy but clear,
regular communications, CLEAN's onboarding and installations team eased any
reservations that Kellands might have. CLEAN's tried-and-tested onboarding
methodology and guidance from the team allowed for a smooth transition from
their previous workwear rental and laundry service.
Andy was happy to find out that CLEAN was able to make the
transition process easy for him. The engineering team stopped using the
previous supplier's garments on Friday and received new work clothing from
CLEAN on Monday. Once you start using CLEAN's services, our customer service
team and account managers work closely with you to support any unexpected
issues, ensuring the service begins smoothly and remains hassle-free.
The Result
Andy explained that the primary function of Kellands
engineers is to provide high-quality fabrication and repairs to plant and
machinery. Their service comes at a price, which has to be justified.
Representing the company in the right way is just as important as delivering
quality service. As Andy says, "You have to look the part." With the
new workwear provided by CLEAN, the engineers not only feel better protected
and comfortable but also present a more professional image to their customers,
enhancing Kellands' reputation.
CLEAN's uniform and laundry services provides a
collaborative approach which results in a holistic understanding of each
customer and a solid alignment with their needs. Additionally, CLEAN provides
detailed reporting and full traceability of the garments throughout the laundry
process - all backed by an ISO9001-certified quality management system.
CLEAN's goal is to continue supporting Kellands in
Bridgewater with reliable workwear they can depend on for years to come.
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