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Competence in Practice: Moving Beyond Qualifications to Real Capability
Competence is a fundamental requirement of effective health, safety, environmental and quality management.
Many organisations rely on qualifications, experience, and professional memberships as evidence of competence, without verifying whether individuals can apply their knowledge effectively in practice.
This session takes a practical, systems-based approach to competence management, exploring how it can be clearly defined, assessed, and controlled—both internally and across procurement and contractor management processes. Using a Plan–Do–Check–Act (PDCA) framework aligned with ISO principles; it will show how competence can be monitored and continually improved.
Drawing on real-world examples, including lessons learned from major incidents such as Grenfell, the session will highlight the risks of relying on credentials alone, and what robust, evidence-based competence looks like in practice.
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